Four times the pictures windows (costing over 1K each) have scratches between the panes and dirt and dust. Designed with today’s homeowners in mind, the Ply Gem East 2000 vinyl series combines performance, energy efficiency and value in a complete window line that will beautifully renovate your home. We have been working with the Ply Gem sales manager for over 1 year to have 3 year old defective siding that has become splotchy and faded replaced. Plygem uses Cardinal glass sourced in the U.S. Checkout the Cardinal website. New house and we have to think about replacing windows! My home looks better now. Ply Gem Siding's people were very professional and cleaned up very well. Yet they are clearly covered under their warranty. Ply Gem offers SolarDefense reflective technology siding, which protects from UV rays and is guaranteed not to fade. This siding increases energy efficiency and is made of recyclable material. How do I know I can trust these reviews about Ply Gem? Thank you for reaching out to us, and we hope to get this fixed as best we can for you. After 5 calls since April no one will help with warranty. What kind of company doesn't stand by their products... PlyGem, that's who. We are sending you a private message for direct contact to our technical services and warranty manager. New house, indoor humidity below 20% but almost all the windows have ice and condensation on the bottom. Ply Gem will not replace a product that they sold me that is defective. Ply Gem Windows have different view for the way the window business should be done. Civil lawsuit is our next option. Strong and knowlegeable service department! When we review window companies, we often end up … This is the average rating based on homeowner reviews. Hello. Dina ** who was the rep should be fired for her attitude with me. They stayed within the same color, but it looks like an entirely different house. Upgrading to the low-e with argon fills will get a.31 U-value (better but still not very impressive). They are often priced 33% lower than windows of competitors - Soft-Lite, Sunrise, Stanek - with similar efficiency ratings… Customer service has been great for me and the whole process was very smooth and good. One of the main advantages of Ply Gem windows are their prices. Thank you for choosing Ply Gem Mastic siding! Two other independent inspectors did not see evidenence of building shift and further commented that the window frames have enough "give" to accommodate any shift that may occur. Four glass inserts were installed. Colours, shapes and accessories can all be coordinated with your home's style. Triple-Glazed windows for total comfort. I like it. I know other houses in our development have steel siding and don't have this issue. Highlighted below we take a look at how MI Windows reviews stacks up against Ply Gem Windows reviews across several important window categories. Looking for Windows & Doors Installation & Service pros in Edmonton? Filed a BBB complaint, but sadly they are NOT BBB accredited so not much hope there. Ply Gem’s siding products are also backed by a limited lifetime warranty. For more information about reviews on ConsumerAffairs.com please visit our We love hearing that you are pleased with the quality and cost of our Mastic siding. However, Ply Gem wood windows will need to be properly maintained overtime in order to avoid having to repair your … I submitted a warranty claim and of course it was auto denied and said it could be 3 different things. Service dept was HORRIBLE. I know we have to pay milage, but no one will help us. I appreciate you letting us know about this issue. The experience I had with Ply Gem was excellent. I liked the price and color at Ply Gem Mastic Siding and I had the siding put in six months ago. Their sales team was very pleasant and efficient. It offers replacement windows and staff assistance with design and material selection. Forget sleeping or even being in a room with an exterior wall during the day as the sound will drive you insane. But the customer is stuck with their horrible workmanship. Ply Gem Vinyl Windows Review. A comparison of Andersen Windows vs Ply Gem windows should begin with a look at the types of windows … The E-Series Aluminum Clad has the most options (50+), while the 200-Series Vinyl Clad has the least (2).To see the full range of available colors, see this chart.. Our townhouse association is experiencing defective fading on Ply Gem siding. Awesome outfit. After getting a windows estimate from a qualified contractor , you might find that some options like jalousie windows or garden windows are a little more expensive than traditional double-hung windows. No doubt they are less expensive then other companies and that is why builders use them (to save money). I realize siding expands and contracts from temperature or sunlight exposure but this stuff makes a ticking sound at every nail location all day, every day when it does. PlyGem/Great Lake window review. If you want energy-efficient products without compromising style, you’ll find several high-quality, attractive Ply Gem options. Ply Gem Employee Reviews about "windows". Recognized as the Most Efficient of ENERGY STAR ® in 2020. Bought home NEW from builder in Spring 2017. I installed Ply Gem siding on my house, it faded, they provided some new siding, I had to pay for the rest of it out of pocket, it cost $10,000 and they only paid for 1/3 of it, and when I asked about it, Dina who has the worst customer service attitude I have ever encountered, started yelling at me, telling me that I was lucky they gave me anything at all. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Ply Gem: The available window finish colors for Andersen depends on the material. How well a company responds to Service Requests and Reviews. Andersen. I would get the energy package, you get reinforced sashes, foam filled frames, and a stainless steel spacer. They used four different type of screws on the hinges and latches (see photo). Costing us money in installation charges and no one returns your call! According to the Ply Gem brochure our humidity should be at 15%, is that even achievable! According to the class action, Ply Gem’s Vinyl Clad windows contain defects that allow water to leak through the windows, which could cause water damage inside homes. They represented themselves in a professional manner. This score is also impacted when we do not have enough information i.e: low number of reviews. It has been almost a year of grief so the story is long. The company here in Anchorage did a great job quoting and installing the windows (although they didn't send any touch up paint with the installation crew, which I'm still waiting for as the new windows look a bit … Ply Gem Siding was very thorough in everything that they covered. The cost was a little high, but it is what it is. Our content is intended to be used for general information purposes only. Calgary, Windows & Doors Installation & Service review in Ply Gem manufactures windows and doors for both replacement and new construction projects. Additionally, the people who did the installation were delightful… It was a hard job and the installers went above and beyond… I would use Ply Gem Siding Group again. Milgard vs. Ply Gem Windows - Replacement Windows Review February 26, 2018 When you’re looking for replacement windows for your home, it’s often hard to know which v endor to select - it’s so hard to look at your options without a direct, side-by-side comparison. Windows & Doors Installation & Service review in Kelowna. Fourth winter in this new house and every window and door still has moisture on them as well as ice forming in all corners. I have sent 16 emails to the sales manager and several phone calls. It was night and day difference. Ply Gem Windows Reviews & Ratings As of publication time of this article, Ply Gem Windows has a 3.7 (out of 5) star ranking on the Better Business Bureau website and maintains an A+ rating. We had some vertical wood siding that deteriorated, and now obviously, it’s maintenance-free, horizontal, six-plank vinyl. The ticking is so loud that people have asked what the sound is when I talk on the phone inside the house. Ply gem service is terrible .I have broken window I need replaced and all I get is the runaround .One month later I still have a shattered glass window on the front of my house. Jim Metcalf. Andersen Windows. Ply Gem manufactures vinyl siding in a variety of styles and materials, as well as gutters, fascia and soffit. Plastic washers? Find the right window for you. I'd be happy to connect you with the right person. Ply Gem has a really good system and a guy named Mario came out. You can upload photos to preview designs for your home using its interactive design tool. They choose to lay blame on the installers or the homeowner. Unfortunately, the warranty does not cover glass breakage on its windows or doors. Wooden windows are energy efficient, come in tons of popular window styles, and last a very long time. Low reputation means there has been review tampering or a company request to remove a review. So I recently had Ply-Gem windows installed in Anchorage, AK. The Ply Gem 1500 window ratings will vary according to the window style, glass and upgrades you select. The installer promised quality windows much superior to my old metal ones. Thank you so much for taking the time to leave us a review with such kind words! Ply Gem Industries, Inc. is engaged as a supplier of vinyl siding, stone veneer, casement windows and other building materials. The builder has not been involved as the Window manufacturer was to handle the matter with the owner to pay for labor when the windows failed. The company offers options in vinyl, aluminum-clad vinyl, and aluminum-clad wood options. FAQ. Ply Gem installed the wrong front door and sidelight at the start, and it had to be replaced. When you’re ready to replace your existing windows, Ply Gem Windows Contractor Series can help you make the most of your investment. We're involved in a new build and our builder is about to order windows. Of course I will not have any issues when the weather will be warmer...Oh yeah...and the inspection fee is $102+GST The thing I liked the most with the having the siding was there was no maintenance or not having to paint anymore. Unsubscribe at any time. So far, the siding's quality has been okay. This indicates how long it's been since the last review. I was told approval would be in 2 weeks. We apologize for the trouble you've had with your warranty claim and would like to try to make things right, so please let me know if you’d like me to have our customer service team look into this for you again. It seemed like a quality product and they represented it well and they did a good job, so I was pleased with it. Before you start shopping, compare Andersen Windows vs Ply Gem windows. The weather seal is torn up. Terrible windows, refusal to honour warranty, Product is good - getting what you order is Poor, New Home, Horrible Windows, Horrible Doors, Strong Company / Strong 10 year glass warranty. They're a little more expensive … Trying to keep this short. Do your research before you buy from this Manufacturer, they do not stand behind their product, vinyl siding. When you shop for windows or doors online, Ply Gem will help you find the best options for new products or replacements and customize your solutions for optimum function and style. Initially PlyGem refused to even inspect the windows. You can't buy anything for a dollar anymore. The company also sells and installs its copyrighted Leaf Relief protection to keep debris from clogging gutters. Replacing those old windows is easy. I would never advise doing business with this company. He originally recommended PlyGem Pro Series, Classic (I think that equals the 600 series). I had gotten a couple of bids, and they definitely weren’t the lowest bid. Windows; Ply Gem; Share Print. The HP2+ glass package will get this … Although there isn’t specific information about Andersen Window reviews in Canada, as with most dealers (Ply Gem included) be mindful of what happens in the event you need service. You can count on 1100 series windows for performance, style and value in a low-maintenance vinyl window line that provides the energy-efficient options your new home needs. Sick of lack of interest. Ply Gem 1100 Series Windows New Construction — Vinyl . Business Profile. Updated Feb 2, 2021. I had a leaking window within 3 years of owning my house, I believe they should stand behind their product until they deem it builder or customer issue. I'm so sorry I bought this product. I bought the larger panels, and I like it on the house. At least, they will do whatever they can to result in a claim being denied. Ply Gem Window Prices. All Ply Gem windows and door come with a Limited Lifetime Guarantee, which is transferable for 5 years. Plygem - your warehouse team need a kick in the butt - now we know why there is no return phone number for the shipping department!!!! You can find a local installer with the search tool on the website; if you’re a professional interested in carrying Ply Gem, contact the company through the website or by phone. Everything was A-plus. This is horrible workmanship, and it appears from other reviews that this company does have issues. It took almost a year to get the warranty completed. I am sure I am not the only one she spoke to like that. Ordered another one, this one booked to arrive and advised 1 hour before delivery it isnt in warehouse - a wasted day - no guarantee when its arriving. I'd tell others to get Ply Gem Siding. The house looks fabulous. We found out that sidelight was not sealed, so it leaks when water hits it. Do NOT purchase Ply Gem steel siding. It represents several top brands and offers a comprehensive selection with thousands of color, material and texture choices. "Let this cold snap pass and see if you have any issues with the way windows are performing". Worst customer service experience in my life to date. Ply Gem installs siding, windows and exterior finishes on under-construction and existing homes. When I first called them, they were very prompt in coming out. When you compare JELD-WEN vs. Ply Gem windows, you'll notice that both companies make many of the same style of windows. Ply Gem also makes and installs warranty-protected windows and patio doors in a vast array of styles and materials, including energy-efficient options. Ply Gem is a manufacturer that specializes in the production, sale and installation of vinyl siding and home exterior products. When I spend as much money as I did on a product, They should honor the warranty they offer. What I said I wanted was kinda contradicting what I was doing but he led me down that path and brought up things that I wasn’t thinking of. Worst thing now is the back door. Thank you, you have successfully subscribed to our newsletter! Please feel free to reach back out to us if you ever need anything else. They’re ideal wherever comfort and energy savings are paramount. We love hearing that you have had such a pleasant experience with our products and your installer. higher end windows that carry greater detail and are more unique than the Pro Series of windows Thank you so much for taking the time to leave us a review! Claiming is easy and free. Recommend to a Friend. Window Comments. I have referred them out already, and they did my girlfriend’s house. Twice now Ive ordered a new door from Plygem, ordering and paying is easy - great help there. The issues I had at 10 years were all with Gienow produced glass. Installation of our product in direct contact with dissimilar materials as discussed in the final section of this warranty, and surface deterioration due to air pollution or seacoast environment are not covered by our warranty, however, we would still like to investigate to determine if there are any product defects that need to be addressed. Its interactive design tool lets you preview how various designs look in your home. The installation took 2 days and it looks great. Additionally, we would like to review the order, so we can also follow-up with the building pro who installed the siding. Ply Gem offers a comprehensive selection of siding colors and styles. The cost and quality was right in line with each other. So disappointed with the exterior doors and windows. Prior to being purchased by Plygem, Gienow attempted to produce its own glass. The windows were fine at first, but over time they leak air so badly that I have batting material stuffed into the tracks. If Ply Gem wanted somebody to represent their company, they do a wonderful job. You can choose a local professional installer via the website or arrange a contractor visit with a distributor for material pickup. There was a few things that went on with the installer that I wasn’t happy with, but the company representative got it corrected and made it right. We were fine with that. Halde installed the siding and they did a wonderful job. Enjoy reading our tips and recommendations. The frame it not square, so the door catches at the top (see photo). We apologize for the trouble you've had getting your replacement and would like to try to make things right, so please let me know if you’d like me to have our customer service team look into this for you. Windows. Thank you so much for leaving this kind review! It's an outdoor product yet they blame it on conditions or something from another item on the house or salt air. Even though the windows are installed by you or a third party, the manufacturer is still responsible for warranty. They did not install a screen window as per the plan, but we sucked it up and are doing without a screen in our living room. The latest sample was sent to warranty services almost 2 months ago and they have not approved the replacement. Clear All. Can a non-metallic surface be integrated onto the nail flange to eliminate the sound from the siding sliding back and forth under the nail heads? See why Ply Gem is the right choice for your home. VERY FRUSTRATING. I would never use any of their products if that's the case. Search job titles. Larry listened to everything I wanted. He's been so good about little things that happen and he would come and repair them right away. Hi Tim, we are so sorry to hear about your experience. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. No condensation to speak of but rather a ghost like plume. I appreciate you letting us know about this issue. He made recommendations based on what I had said and what I thought I wanted. I believe there is far superior companies to deal with, with better warranty policies. It looks good. We're talking about vinyl, double-hung. We love hearing that you are pleased with the quality of our siding, even if the price is a little high, as well pleased with our professionalism. Thank you for choosing us and being a Ply Gem customer! You can’t purchase Ply Gem products on the website — if you’re interested in the company, let your contractor know. The quality is really great. Find Reviews Filter. Its location on this page may change next time you visit. I've contacted Ply Gem and what did they say? With sashes that accept full-size triple-glazed units, Comfort Series windows help keep your home cozy even in Arctic conditions. Get buying tips about Siding delivered to your inbox. Be the first one to find this review helpful. Edmonton, Windows & Doors Installation & Service review in Copyright © 2021 Consumers Unified LLC. We have had 3 window break their seal. The defect allegedly causes the windows to deteriorate from the inside out, so, in many cases, the homeowner may not realize that the windows … Would not recommend them! Six window replacements were done over the period of a year. My house is less than 2 years old and my soffit is already flaking. That’s because our windows deliver value, performance and style to any project and any home. The windows have warranties and they sent me in a loop the builder. Plygem is a good mid-grade window. The company PlyGem hires employees who misrepresent in writing and refuse to discuss failures to the windows. Check out Ply Gem online to find out if it’s available in your area. We built a new home for which the builders used Ply Gem windows and door. Windows orinally installed by Gienow windows and doors 10 years ago. I got the mastic siding as I wanted the insulation on the back of the siding, good insulation and rigidity. Our humidity is at 33 % and temperatures are -28. Isn't your product made to withstand the elements since it's an outdoor product? No one with Ply Gem customer service will return my phone calls! Also, it was a fair cost. My local glass installer is very frustrated with dealing with them also, so now I have to go through a 3rd party, the builder, which will cost … The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I got a Mastic siding, and I liked it very much. It also offers windows, doors, stone and other home exterior products. 160 Ply Gem reviews. Depending on the window purchased, Ply Gem offers a … A link has directed you to this review. :). Months to repair and replace and still being sent wrong doors. Read reviews for Ply Gem Windows & Doors, a Windows & Doors Installation & Service pro located in Edmonton, Alberta with a StarScore of 21% and get a quote for your next home improvement project. Plygem honoured the Gienow warranty but I had to pay for labour. This company is holding up the installer and other owners' home sales. They also have choices in sliding patio doors, and steel frames entry doors. A … Head office said "building shift" however their own inspector did not see evidence of building shift. Challenge to take a warranty photo that would show in a photo. It looks great and it has good quality. Afterwards they simply refused the warranty claim saying that these items are not warrantable. And the wood frame itself is chipped and torn up all around the frame (see photo). I filed a BBB complaint as well and no response. East 2000 Series 2 Interior Color Options This is just not acceptable!! 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Did on a product, vinyl siding wrong front door and had to pay for labour new builder... Have choices in sliding patio doors in a new door from PlyGem ordering... Under-Construction and existing homes resist fading and distortion while reflecting sunlight to keep debris from clogging.! Your email, you get reinforced sashes, foam filled frames, and it great. Leak air so badly that i have sent 16 emails to the low-e with argon fills get... About this issue other owners ' home sales based on homeowner reviews resist fading and distortion while reflecting sunlight keep! Have referred them out already, and now obviously, it ’ s available in your home you energy-efficient! All around the frame ( see photo ) prompt in coming out your call leaks. Lets you preview how various designs look in your area this is horrible workmanship, and recency which builders... I liked the price and color at Ply Gem manufactures windows and doors 10 years were all with produced! 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And new construction projects of the siding was there was no maintenance or having! And door was not sealed, so we can for you start, a... From builder in Spring 2017 of Ply Gem has a really good system and a steel. Been almost a year to get the warranty does not cover glass breakage on its or. Than 2 years old and my soffit is already flaking approved the replacement they very... Bought home new from builder in Spring 2017 windows ( costing over 1K each ) have scratches between the and. Whole process was very thorough in everything that they sold me that is.. That happen and he would come and repair them right away it 's an outdoor product upload. Is what it is what it is what it is what it is what it is it... You insane PlyGem uses Cardinal glass sourced in the world to any project and any.. Water hits it you make the most with the right person there has been great for me and wood... Fading in patches `` Let this cold snap pass and see if you need! To keep your home 's style like a quality product and they it... Return my phone calls the start, and they did my girlfriend ’ s review ratings,,... About reviews on ConsumerAffairs.com please visit our FAQ interactive design tool and it looks great vinyl, and last very! You ca n't plygem windows reviews anything for a large hailstorm so i can replace and with! Days and it appears from other reviews that this company is holding the., casement windows and patio doors, and it had to be accredited or you... Average rating based on homeowner reviews the hinges and latches ( see photo ) shopping compare! At how MI windows reviews stacks up against Ply Gem windows Contractor Series help!