I have sent a parcel with Parcel2Go but it has not been delivered to the person. Parcel2go was little help in locating the box and even said they had found it at one point. I paid for insurance and extra to ensure delivery by certain date in December. Get the best rates on parcel delivery from Parcel2Go. We currently cannot give specific times for deliveries. All information available on our site is available on an "AS-IS" basis. If you are unsure of your reference number this can be found on your confirmation email. When Will My Parcel Be Delivered Parcel2Go.com. All attribution rights and moral rights in my copyright work are asserted. It was a driver I’d never seen before, so I asked who to contact about a parcel I hadn’t received yesterday. (c) it is not possible for us to obtain cover which would give unlimited compensation for our full potential liability to all of our customers and, even if it were, such cover would be much cheaper if taken out by you (rather than us taking out such cover and passing the cost on to you) and, on that basis, it is more reasonable for you to take out such cover from an independent third party. Blog   I think that you will have to do threaten a legal action in the Small Claims Court by sending them a letter of claim and you may then be obliged to issue the claim. Thank you. 3 weeks on my package has not been delivered … Which parcel hasn't been delivered? I am hoping for someone to tell me if I as a sender have some right to claim the cost of the product itself, not only the cost of the service. We explain what happens if your parcel is delayed and whether or not you can get compensation. 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s) unless you have purchased Parcel Protection for your Consignment from us. Please note that you are also able to purchase Parcel Protection from us for your Consignment during the ordering process; (e) in light of the above, we wish to limit our liability for any damage or loss caused to you to a level which we consider reasonable to our low charges for providing the Services; 6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7. Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Of course, Hermes and Parcel2Go are not … My parcel is damaged. (c) it is not possible for us to obtain cover which would give unlimited compensation for our full potential liability to all of our customers and, even if it were, such cover would be much cheaper if taken out by you (rather than us taking out such cover and passing the cost on to you) and, on that basis, it is more reasonable for you to take out such cover from an independent third party. Damaged item using your service. Firstly please accept our apologies that you are having to check out this section of our website. I disagree that the bank can't do anything – and you ought to contact them again and tell them that you are complaining. Rinku B. I AM BADGERING YOU AND MAKING MY COMPLAINT BECAUSE … I sent a package with Parcel2Go. I don’t understand how they can say this isnt mechanical. ... “ I ordered a delivery via parcel2go for collection & delivery. ! I’ve contacted them at the beginning of January as nothing was delivered. 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s) unless you have purchased Parcel Protection for your Consignment from us. ... All payments processed by Parcel2Go… . Powered by Invision Community. PARCEL2GO – Parcel not been delivered! Phone number : 01204544951 Absolute disaster. If they produce a signature then you may have a problem. What value did you declare when you organised the delivery? For purposes of New York and New Jersey State ethics rules, please take notice that this website and its case reviews may constitute attorney advertising. Parcel not delivered. Hi folks, I have sent a parcel with Parcel2Go but it has not been delivered to the person. I'd like to see what I can do to resolve this, and to that end, I have … Car rental dispute. Please take a moment and Register today! . You don’t actually hire the car from turo it’s similar to how air bnb works. Contacting parcel2go has been extremely hard and I have waited days for a reply. (e) in light of the above, we wish to limit our liability for any damage or loss caused to you to a level which we consider reasonable to our low charges for providing the Services; Please enter the email address you used to book the parcel and the DPD reference number. Don't do anything on the phone – but if you do then make sure that you have read our customer services guide first. My experience with Parcel2Go is not good. Have you attempted to secure any proof of delivery such as a copy of the signature? Entrez le numéro de suivi pour suivre les envois de Parcel2Go et obtenir l'état de la livraison en ligne. Alternatively sign in to your account or register with us if you haven't already (make sure you use the same email address you used to book the parcel). Again, I don't blame them for this as they are only passing on information provided by the courier, so possibly not their fault. My parcel collected then dissappeared! Were you sending this parcel as a trader or as a private individual? Alex Davies, If you are unsure of your reference number this can be found on your confirmation email. If we did not deliver your parcel on the day that you requested, please contact the depot holding your parcel, they will then be able to advise you. Reckon judging on review they steal good and sell on and make their money that way. I need to to look into their insurance policies regarding modified parts and whether they were actually notified as the car would have been voided for rental. You're dealing with an organisation here which is gearing up to deny liability. Good Morning Laoisha, Thank you for taking the time to leave us a review. The people providing legal help and who respond are volunteers who may not be lawyers, legal professionals or have any legal training or experience. If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post. I am hoping for someone to tell me if I as a sender have some right to claim the cost of the product itself, not only the cost of the service. Share. Exactly 14days after in the evening I received an email that Parcel2Go lost it and because I paid extra for the insurance I might be eligible for claim. Make sure that you ask them in writing. You can privately advertise your car on there for rental but get all the perks of insurance and guarantee etc. Driver. If we did not deliver your parcel on the day that you requested, please contact the depot holding your parcel, they will then be able to advise you. If you are trying to post a different story then you should start your own new thread. ... All payments processed by Parcel2Go.com Limited As part of the … Regards, Hermes and mediation hints. Thanks. turo.com Car rental dispute. I was a courier myself for 9 years and in all that time not a single item that I delivered was damaged. Before making any decision or accepting any legal advice, you should have a proper legal consultation with a licensed attorney with whom you have an attorney-client privilege. did you add comments on the pdfs I uploaded and all I have to do is to redownload them and see your notes? Parcel still not delivered. Whatttttttt? LIES ABOUT DELIVERY. Damaged item using your service. My parcel tracks as delivered but my customer has not received it. My parcel is damaged. Please enter the email address you used to book the parcel and the HRM reference number. Please enter the email address you used to book the parcel and the SIN reference number. The law is also subject to change from time to time and legal statutes and regulations vary between states. Where you purchase Parcel Protection for your Consignment from us, our liability to you is limited to the lesser of: (i) the value of the Parcel Protection taken out; or (ii) the actual value of the Consignment at the date of loss or damage (as applicable). What is its value? 8.6 The procedure for requesting a refund is as follows: (i) on our website, go to the Our Live Help Desk section; (ii) enter your Parcel2Go reference number; (iii) if your claim is in connection with a Service failure, please provide your parcel tracking number; and. Where you do not purchase Parcel Protection, you confirm that you accept the risks of not doing so. As a consequence, the parcel wasn't delivered on the day it was expected. We can request a proof of delivery from our delivery partners which if available will show the signature … I am sending the parcel as a private person. That should be all that you need there. From 895 reviews. My parcel tracks as delivered but my customer has not received it. What is its value? My parcel tracks as delivered but my customer has not received it. When you submit a question or make a comment on our site or in our law forum, you clearly imply that you are interested in receiving answers, opinions and responses from other people. (b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission. The Extent of our Liability ... Parcel2Go - Smart Send - How to Send Parcels with Smart Send - Duration: 5:16. Parcel2Go package not delivered Discussion in 'Consumer Law, Contracts, Warranties' started by Alex Davies, Sep 27, 2019. The telephone number and opening hours of the depot can be found on the depot locator. If you are trying to post a different story then you should start your own new thread. Therefore my view is that those clauses are unenforceable. Poor service. Thank you for your response and the clear explanation, Very interesting to read and digest . For this to have happened it was either dropped from a great height or handled very very carelessly. Parcel2go Delivery Service reviews: Lost parcel with no way of getting answers. Intrum (1st Credt)/DWF SPC OD Court Claim - Old HBOS OD - Calling OC to Court? The Limitation on the Amount of our Liability Received a reply asking to wait 14 days which I did. I paid for delivery to Brazil the item was marked as a gift for someone! Can I seek my rights in court with a legal advisor/solicitor/lawyer, or no, what do you think? On the tracking options in the site, the parcel is written as delivered, but it has not been delivered. On the tracking options in the site, the parcel is written as delivered, but it has not been delivered. I'd not receive my parcel. Parcel2Go reviews (www.parcel2go.com): I'd not receive my parcel. Our platform is designed to track the movements of postal packages and orders delivered by logistics companies. I needed the parcel to arrive by Friday (latest Saturday) and therefore chose the DPD 1-3 day delivery service. Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. My general view about compensation/insurance/parcel protection cover is that it is absurd that you are being asked to pay extra to protect against breaches of contract by them. Contact information for Parcel2Go Customer Services with its free or geographic phone number. I am currently on hold to them to see if I can request a chargeback as I didn’t actually know what the correct term for what I needed was. Hi there Not delivered. Which parcel hasn't been delivered? Or you are simply trying to get it back to somebody? This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Good luck and thanks again! Firstly please accept our apologies that you are having to check out this section of our website. Will take note. Contactez Parcel2Go et obtenez des documents sur l'API REST. 6.6 We shall not be liable to you: Should a proof of delivery be supplied and the recipient still dispute delivery, we would advise you to submit a claim. Reply. . https://t.co/OaBxa9BedG, Debt management way forward. Hi folks, Yes I have informed them and they closed the case due to the fact I have not ordered parcel protection, and because of this I am looking for a legal advise how to proceed next. Lost delilvery. Parcel2Go Live Chat Is Open For The Following Hours: 24 hours a day – 7 days a week. I was told I had to pay over £200 to get this released form Brazil Customs. We can provide a proof of delivery which shows the signature of the recipient. (b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission. No level of Parcel Protection that you purchase from us will render allowable any item which is on the “Prohibited Items” list. If you are unsure of your reference number this can be found on your confirmation email. If they failed to provide you with a signature then I would say that this would be a good basis for beginning a claim and eventually beginning a legal action. Paid for delivery to Brazil the item was marked as a trader as! Online chat from which I did Lost parcel with Parcel2Go but it not... Is a British parcel delivery comparison website providing comparisons of domestic and worldwide postage options a... 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